Refund and Cancellation Policy

1. Scope and Applicability

This Refund and Cancellation Policy ("Policy") applies to all subscription plans, per-invoice charges, and any other paid features offered by InvoiceBhai Technologies Pvt Ltd ("Company") through the InvoiceBhai platform ("Service"). This Policy should be read in conjunction with our Terms of Service.

By subscribing to or making a payment for the Service, you agree to be bound by this Policy.

2. Subscription Plans and Billing

InvoiceBhai offers the following types of payment arrangements (as applicable and as updated from time to time):

• Per-Invoice Pricing: Charges applied on a per-invoice basis at the rate published on our platform at the time of invoice generation.
• Monthly Subscription: Recurring monthly plan billed at the beginning of each billing cycle.
• Annual Subscription: Recurring annual plan billed at the beginning of each annual billing cycle, typically offered at a discounted rate.
• Prepaid Credits: Advance purchase of invoice credits that can be used to generate invoices.

All payments are processed in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated.

3. Cancellation Policy

3.1 User-Initiated Cancellation

You may cancel your subscription at any time by contacting us via WhatsApp or email. Upon cancellation:

• Your subscription will remain active until the end of your current paid billing period (monthly or annual, as applicable).
• You will continue to have access to the Service for the remainder of the current billing cycle for which payment has already been made.
• No further charges will be applied after the current billing period ends.
• Invoices generated prior to cancellation will remain accessible for download for a period of 90 days after cancellation, after which they may be deleted.

3.2 Company-Initiated Cancellation

The Company reserves the right to cancel or suspend your subscription in the following circumstances:

• Violation of the Terms of Service or Acceptable Use Policy.
• Non-payment or failed payment for more than 7 days past the due date.
• Use of the Service for fraudulent, illegal, or unauthorised purposes.
• As required by law, regulation, or order of a competent authority.

In the event of cancellation for violation of terms or fraudulent activity, no refund shall be provided.

4. Refund Policy

4.1 Eligibility for Refund

Refunds are available in the following circumstances:

• Technical Failure: If the Service is entirely unavailable or non-functional for a continuous period exceeding 72 hours due to a fault attributable to the Company (not including scheduled maintenance communicated in advance), you may request a pro-rata refund for the affected period.
• Duplicate Payment: If you have been charged more than once for the same billing period due to a payment processing error, the duplicate amount will be refunded in full.
• Erroneous Charge: If you have been charged for a plan or feature you did not subscribe to or authorise.
• Cooling-Off Period: For first-time subscribers, a refund may be requested within 48 hours of the initial subscription if no invoices have been generated using the Service during that period.

4.2 Non-Refundable Charges

The following are NOT eligible for refund:

• Per-invoice charges for invoices that have been successfully generated and delivered.
• Subscription fees for periods during which the Service was available and functional, even if you chose not to use it.
• Prepaid credits that have been partially or fully utilised.
• Subscription fees where the account was cancelled or suspended due to the User's breach of the Terms of Service.
• Charges for add-on features or services that have been consumed or delivered.
• Any charges after the cooling-off period of 48 hours (for first-time subscribers) or after the first invoice has been generated, whichever is earlier.

4.3 Refund for Annual Subscriptions

If you cancel an annual subscription after the 48-hour cooling-off period, no refund will be provided for the remaining period. However, you will continue to have access to the Service for the remainder of the annual billing cycle.

5. How to Request a Refund

To request a refund, please:

• Contact us via WhatsApp or email at help@invoicebhai.com with the subject line "Refund Request."
• Provide the following details: (a) your registered phone number/account, (b) date of payment, (c) amount paid, (d) transaction ID or payment reference, and (e) reason for the refund request.

Our team will review your request and respond within 5 business days.

6. Refund Processing

Approved refunds will be processed as follows:

• Mode of Refund: Refunds will be credited to the original payment method used for the transaction (bank account, UPI, credit/debit card, or wallet).
• Processing Time: Refunds will be initiated within 7 business days from the date of approval. The actual credit to your account may take an additional 5-10 business days depending on your bank or payment provider.
• GST Adjustments: Where applicable, the refund amount will include the GST component paid on the refunded charges.

7. Disputes

If you believe your refund request was incorrectly denied, you may escalate the matter to our Grievance Officer, Husain Kazim, at help@invoicebhai.com or call +91 63877 68346. The Grievance Officer will review and respond within 15 days.

If the dispute remains unresolved, you may pursue the remedies available under the Consumer Protection Act, 2019 or the dispute resolution mechanism outlined in our Terms of Service.

8. Modifications to This Policy

We reserve the right to modify this Policy at any time. Changes will be communicated to you via WhatsApp or email at least 15 days before they take effect. Continued use of the Service after the effective date of any changes constitutes your acceptance.

9. Contact Us

InvoiceBhai Technologies Pvt Ltd

Registered Address: 1 Shivaji Marg, Hewett Road, Lucknow - 226018, Uttar Pradesh, India

Email: help@invoicebhai.com

Phone: +91 63877 68346

Website: www.invoicebhai.com