Refund & Cancellation Policy

1. INTRODUCTION

This Refund & Cancellation Policy ("Policy") governs subscription cancellations and refund requests for InvoiceBhai, a service owned and operated by Stratonix Systems LLP, having its principal place of business at Lucknow, Uttar Pradesh, India ("Company", "we", "us", "our").

This Policy should be read in conjunction with our Terms of Service and Privacy Policy. By subscribing to or using InvoiceBhai, you agree to this Policy.

2. SUBSCRIPTION NATURE OF SERVICE

InvoiceBhai operates on a subscription-based model, offering digital services delivered instantly via a chatbot and web interface.

Due to the immediate access provided upon successful payment, subscriptions are treated as non-tangible, irrevocable digital services.

3. CANCELLATION POLICY

3.1 User-Initiated Cancellation

Users may cancel their subscription at any time by:

• Using the cancellation option within the Service (if available), or
• Contacting support at support@invoicebhai.com

Cancellation will:

• Stop future auto-renewals
• Allow continued access until the end of the current billing cycle

No additional charges will be applied after successful cancellation.

3.2 Effect of Cancellation

Upon cancellation:

• The subscription will remain active until the paid period expires
• No partial refunds will be issued for unused days, invoices, or features
• Downgrading plans does not entitle the user to any refund or credit

4. REFUND POLICY (IMPORTANT)

4.1 General Refund Rule

Unless expressly stated otherwise:

All subscription fees paid to InvoiceBhai are non-refundable.

This includes, but is not limited to:

• Monthly or annual subscription fees
• Unused invoice limits
• Partial usage of the Service
• Downgrade of subscription plans

4.2 Exceptional Refunds (Discretionary)

Refunds may be considered only in exceptional circumstances, such as:

• Duplicate payment due to a technical error
• Payment debited but service not activated due to a system failure

Any such refund:

• Is granted solely at the discretion of Stratonix Systems LLP
• Does not create a precedent or obligation for future refunds

4.3 Non-Refundable Scenarios

Refunds will not be issued in cases including, but not limited to:

• User dissatisfaction without service malfunction
• Incorrect usage or misunderstanding of features
• User errors while generating invoices
• Failure to cancel before renewal
• Account suspension or termination due to violation of Terms
• Service disruption caused by third-party platforms such as WhatsApp, hosting providers, or payment gateways

5. FREE PLAN USERS

Users on a free plan:

• Are not charged any fees
• Are not eligible for refunds
• May be migrated to paid plans only upon explicit user consent

6. PAYMENT GATEWAY FEES & TAXES

Where refunds are approved:

• Applicable payment gateway charges, taxes, or processing fees may be deducted
• Refunds will be processed to the original payment method, where feasible

Processing timelines are subject to payment gateway policies and banking systems.

7. SERVICE AVAILABILITY DISCLAIMER

InvoiceBhai is dependent on third-party infrastructure and APIs. Temporary downtime, delays, or feature unavailability do not qualify as grounds for refunds.

8. CHANGES TO THIS POLICY

The Company reserves the right to modify this Refund & Cancellation Policy at any time.

Changes will be effective immediately upon publication on the InvoiceBhai website or communication through official channels.

Continued use of the Service after changes constitutes acceptance of the revised Policy.

9. CONTACT INFORMATION

For cancellation requests or refund-related queries:

📧 support@invoicebhai.com

🏢 Stratonix Systems LLP, Lucknow, Uttar Pradesh, India