Shipping and Delivery Policy
InvoiceBhai Technologies Pvt Ltd · Effective date: 1 March 2026
1. Nature of Service
InvoiceBhai Technologies Pvt Ltd (CIN: U62099UP2026PTC245290), having its registered office at 1 Shivaji Marg, Hewett Road, Lucknow - 226018, Uttar Pradesh, India, operates InvoiceBhai – a WhatsApp-based GST invoicing platform. InvoiceBhai is a fully digital service. There are no physical goods, products, or materials shipped or delivered to users at any point.
This Shipping and Delivery Policy explains how and when the Service is delivered to you upon subscription or use.
2. How the Service Is Delivered
The InvoiceBhai Service is delivered entirely through digital channels:
| Delivery Channel | Description |
|---|---|
| Primary delivery channel. Invoices are generated and delivered as PDF files via WhatsApp messages to your registered number. | |
| Email (if applicable) | Subscription confirmations, payment receipts, and service notifications may be sent via email. |
| Web Dashboard (if applicable) | If a web dashboard is available, you may access invoice history, account settings, and reports through your browser. |
3. Delivery Timelines
Since InvoiceBhai is a digital service, delivery is near-instantaneous. The following timelines apply:
| Action | Expected Delivery Time |
|---|---|
| Account Activation | Immediate upon successful registration via WhatsApp |
| Subscription Activation | Immediate upon successful payment confirmation |
| Invoice Generation | Within 30 seconds to 2 minutes of providing transaction details via WhatsApp |
| Invoice Delivery (PDF) | Immediately upon generation, delivered as a WhatsApp message |
| Payment Receipt | Within 5 minutes of successful payment, delivered via WhatsApp and/or email |
Note: Delivery times may vary slightly depending on internet connectivity, WhatsApp server availability, and payment gateway processing times. These factors are beyond the Company's control.
4. Service Availability
InvoiceBhai aims to be available 24 hours a day, 7 days a week. However, the Service may be temporarily unavailable due to:
- Scheduled maintenance (communicated in advance via WhatsApp or email).
- Unscheduled downtime caused by technical issues, server failures, or third-party service disruptions (WhatsApp, payment gateways, cloud infrastructure).
- Force majeure events as described in our Terms of Service.
We strive to minimise downtime and will notify users of any significant service disruptions as soon as practicable.
5. No Physical Shipping
To be absolutely clear:
- No physical goods are sold or shipped. InvoiceBhai is a Software-as-a-Service (SaaS) platform.
- No courier or postal delivery is involved. All deliverables (invoices, receipts, notifications) are transmitted digitally.
- No shipping charges apply. There are no shipping, handling, or delivery fees associated with the Service.
- No delivery address is required. The Service is delivered to your registered WhatsApp number and/or email address.
6. Failed or Delayed Delivery
In the unlikely event that an invoice or service deliverable is not received:
- Check WhatsApp: Ensure your WhatsApp is active and connected to the internet. Check if the message was received but missed in notifications.
- Check Spam/Filters: If delivery was via email, check your spam or junk folder.
- Contact Support: If the issue persists, contact us at help@invoicebhai.com or call +91 63877 68346. Our support team will resend the deliverable or investigate the issue.
If a service deliverable cannot be delivered due to reasons attributable to the Company (e.g., system error), we will re-deliver at no additional charge. If the issue persists for more than 72 hours, you may be eligible for a refund as per our Refund and Cancellation Policy.
7. Geographic Coverage
InvoiceBhai is available to users across India. The Service is designed for Indian businesses and generates invoices compliant with Indian GST laws. Since the Service is fully digital, there are no geographic restrictions on delivery within India, provided you have an active WhatsApp connection.
The Service is currently not intended for use outside India, as the invoicing format and tax calculations are specific to the Indian GST regime.
8. Modifications to This Policy
We reserve the right to update this Shipping and Delivery Policy from time to time. Any changes will be communicated via WhatsApp or email and will be effective from the date of publication.
9. Contact Us
If you have any questions about the delivery of our Service, please contact us:
InvoiceBhai Technologies Pvt Ltd
Email: help@invoicebhai.com
Phone: +91 63877 68346
Website: www.invoicebhai.com
Address: 1 Shivaji Marg, Hewett Road, Lucknow - 226018, Uttar Pradesh, India